Delivery Options Overview

We provide multiple delivery options throughout Japan to ensure a smooth and convenient shopping experience. Whether you are looking for a cost-effective standard delivery, a faster express service, or the convenience of self pickup, we have an option for you.

Each order is carefully packed and shipped to maintain product quality and freshness.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the WoodMart online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

FAQs

How can I place an order?

You can easily place an order through our website by selecting your desired items, adding them to the cart, and completing checkout.

What payment methods do you accept?

We accept bank transfer, card payments, cash on delivery (COD), and other available online payment methods displayed at checkout.

Do you offer home delivery?

Yes. We offer home delivery to selected areas. Delivery charges and time may vary based on location.

Is there a minimum order amount?

Minimum order requirements, if any, will be mentioned clearly on our website during checkout.

Can I return or cancel an order?

Orders can be canceled before shipment. For perishable items, returns may not be possible. Please check our Return & Refund Policy for details.

How can I contact customer support?

You can contact us via email, phone, or the contact form on our website. Our support team is happy to assist you.